Refund Policy

1. Overview

At The Royal Gift Gallery, we take pride in the quality of our products. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please read our refund policy carefully to understand your rights and our obligations.

2. Return Eligibility

You may be eligible for a return or refund under the following conditions:

• The item was damaged during shipping
• The wrong item was delivered
• The item is defective or of poor quality
• The item significantly differs from its description

3. Return Timeframe

You must notify us of any issues within 48 hours of receiving your order for eligible items. We reserve the right to refuse returns requested after this period.

For damaged or defective items, please contact us immediately with photos of the damaged product and packaging to expedite the refund process.

4. Refund Process

Once we receive your return request and it is approved:

1. We will inspect the returned item (if applicable)
2. We will notify you of the approval or rejection of your refund
3. If approved, your refund will be processed within 5-7 business days
4. The refund will be credited to your original payment method

5. Refund Methods

Refunds will be issued using the original payment method whenever possible. If the original payment method is unavailable, we may offer store credit or an alternative refund method.

Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account after we process it.

6. Non-Refundable Items

The following items are non-refundable:

• Personalized or custom-made products
• Perishable goods (flowers, food items)
• Gift cards and vouchers
• Items marked as final sale
• Products damaged due to customer mishandling

7. Shipping Costs

For Returns Due to Our Error: We will cover the return shipping costs for items that are defective, damaged, or incorrectly shipped.

For Change of Mind: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

8. How to Request a Refund

To request a refund or report an issue with your order:

1. Contact us via email at support@theroyalgiftgallery.com or WhatsApp at +91 9541782495
2. Provide your order number and details of the issue
3. Include photos if the item is damaged or defective
4. Our team will review your request and respond within 24-48 hours

9. Contact Us

If you have any questions about our Refund Policy, please contact us: